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  2. Your Orders

Your Orders

Orders

  • Is it possible to order a mixed wines case?
  • Is it possible to select another packaging than the one offered on the website ?
  • Can my billing address be different from my delivery address?
  • How do I know if my order has been shipped?
  • I have received the email alerting me to the shipment of my order, but it hasn't arrived yet, what should I do?
  • Where can I find the technical sheets for the wines I have ordered?
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Stored Orders

  • What is 30-day storage?
  • How do I trigger the shipment of my stored orders?
  • How to add an order to my already stored orders ?
  • What is a stored order?

Online Payment

  • My credit card payment has gone through, but I have not received an invoice. What should I do?
  • I did not receive the "3D Secure" code to validate my order. What should I do?
  • What security do I have when I pay online?
  • Is your site secure?
  • What are the payment methods available on your website?
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