Your Orders

Orders

• Is it possible to order a mixed wines case?
• Is it possible to select another packaging than the one offered on the website ?
• Can my billing address be different from my delivery address?
• How do I know if my order has been shipped?
• I have received the email alerting me to the shipment of my order, but it hasn't arrived yet, what should I do?
• Where can I find the technical sheets for the wines I have ordered?

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Stored Orders

• What is 30-day storage?
• How do I trigger the shipment of my stored orders?
• How to add an order to my already stored orders ?
• What is a stored order?

Online Payment

• My credit card payment has gone through, but I have not received an invoice. What should I do?
• I did not receive the "3D Secure" code to validate my order. What should I do?
• What security do I have when I pay online?
• Is your site secure?
• What are the payment methods available on your website?